Regional Director - Healthcare Staffing MSP - Remote

Remote

Join Qualivis, a subsidiary of Aya Healthcare and winner of multiple Top Workplace awards!

Qualivis has an exclusive relationship with a client to provide healthcare staffing management services. The Program Manager is dedicated to understanding our exclusive client’s culture and business processes to meet staffing needs and exceed expectations. They will represent Qualivis at the client site(s), managing the client relationship and working closely with internal staff to provide exceptional service.  This person will have a high sense of urgency, exemplary interpersonal skills, and will thrive in a fast-paced, results-oriented environment.  

Who we are: 

We’re a $1.5 billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.

At Qualivis, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Qualivis, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.

POSITION SUMMARY: 

The primary objective of the Regional Director is to strategically oversee the overall operations of the accounts within their region, including responsibility for the overall results from the development and execution of strategies that support, strengthen, and grow our MSP programs.  The Regional Director is the first point for client escalations and driver of communication across the team.  They will manage the core Program Management Support team to the goals set by the client.  The Regional Director must be able to travel up to 30% of the time. 

CORE JOB RESPONSIBILITIES: 

People Management  

  • Hires, provides performance assessments and feedback on a regular basis, and develops staff; establishes and monitors individual and team goals and objectives 
  • Ensure staff has resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational/training opportunities 
  • Assesses accuracy of team’s work and holds team member accountable; leads daily/weekly meetings.  
  • Conducts 1/1’s with direct reports 
  • Identifies and conducts training for team as needed.   
  • Supports the planning and execution of team building activities. 
  • Develops team members for internal company growth, assigning stretch tasks, working with them to further develop skillset. 
  • Leads and inspires teams through ambiguous and challenging situations in a sustainable manner  
  • Builds future leaders by mentoring, guiding, and supporting a team of program managers/program coordinators, refining their skills and approach while ensuring they deliver high-priority programs for the organization 

Operations 

  • Oversees and guides Qualivis initiatives and change management across multiple program management teams and client stakeholders, building consensus around business priorities and timelines. 
  • Builds partnerships across organizational, departmental, and geographical boundaries to leverage knowledge and refine best practices 
  • Continuously look for process improvement opportunities to accelerate the delivery of value to our clients  
  • Provides a regular cadence of clear and concise communications and program updates to Qualivis senior leadership, reporting on key program deliverables and stopping workstreams that are ineffective 
  • Engagement in organization projects outside of program management to meet business needs, e.g. internal process improvement initiatives.   

Client Management 

  • Drives multiple program teams to successful outcomes, balancing the work of internal teams (account management, recruiting, credentialing, clinical) with the expectations of multiple external stakeholders 
  • Develops full program plans including milestones, deliverables, resourcing, dependencies, development, escalation, and communication 
  • Attends and executes goals of MSP FAST team meetings 
  • Participates in the preparation and delivery of QBR’s.  
  • In partnership with Data Team, drives improvement of client programs by using Qualivis/Symmetry technology platforms to analyze, validate and visually interpret the data.  

 

Reporting/Administration 

  • Coordinates and reviews report as need to effectively manage client programs. – Could include but not limited to reports such as Gantt chats, weekly activity reports, weekly expiring documents/compliance report, sourcing reports, market data, etc.  
  • Leverages Qualivis/Symmetry Systems (Nova, Connect, V1, etc) to effectively manage client programs and provide data to internal Qualivis/Symmetry groups as necessary.  

SUPPORTING JOB RESPONSIBILITIES: 

  • Attend Program Management Leadership training 
  • Other duties as assigned 

COMPETENCIES: 

  • Results Orientation:  Can be counted on to meet and/or exceed goals successfully; Is consistently a high performer; Steadfastly pushes self and others for results; maintains an attention to detail while delivering results; plans for, generates, and measures results  
  • Verbal Communication:  Can carry on a conversation comfortably. Effectively communicates their message in a succinct and understandable manner. Clearly articulates information, ideas, and opinions. Varies communication style to meet audience’s needs. 
  • Problem Solving:  Analyzes problems and generates alternative solutions quickly and accurately. Can sort through complexities and distinguish unimportant or irrelevant issues from key components.  
  • Customer Service Orientation: Manages client relationships effectively in order to exceed the clients expectations; dedicated to meeting the expectations and requirements of internal and external clients; anticipates customer needs; establishes and maintains effective relationships with clients and customers which result in their trust and respect.  
  • Decision making: Makes well informed decisions that meet team, organization, and client objectives. Takes a broad perspective and making effective decisions based upon the appropriate analysis, wisdom, an experience; makes sound decisions that result in the desired outcomes for the organization and or the client. 
  • Manage People: Manages and coaches direct reports effectively; Establishes clear goals and objectives and monitors performance regularly provides clear and timely feedback; Confronts and redirects performance issues. 
  • Strategic thinking: Provides clients and customers with counsel based on good business thinking; scans the business environment to identify information critical to long term planning and develop strategies which provide a competitive advantage; can anticipate future consequences and trends accurately; Is future oriented and can articulate pictures and visions of possibilities and likelihoods. 

QUALIFICATIONS: 

Work Experience:  Minimum of three years managing, and leading teams required; progressively responsible experience working with clients, with proven success building and maintaining client relationships; working with clients in a staffing, program or account management, or project management environment required.  Experience in a health care setting preferred.    

Education, certification, and licensure:   High school diploma required; Bachelor's degree required. 

Skills & Knowledge:  Working knowledge and experience in a work environment with performance metrics; Demonstrate proficiency with computers & use Microsoft Word, Excel, Outlook, & Internet browsers; also use phones.  

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: 

 

Equal Employment Opportunity/Affirmative Action Statement:  Aya is proud to be an equal employment opportunity (EEO)/affirmative action program (AAP) employer. Aya is committed to providing all with a work environment that is free of illegal discrimination and harassment. Aya will not discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, religion, sex, age, creed, national origin or ancestry, citizenship, physical or mental disability, veteran status, marital status, pregnancy, medical condition, sexual orientation, gender, gender identity, gender expression, genetic characteristic, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the operations of Aya are prohibited from engaging in this type of conduct. This policy applies to all job titles, and all employment and personnel actions, including but not limited to recruiting, hiring, training, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, and termination. Employees are prohibited from violating this policy or unlawfully discriminating against any other employee or applicant. Aya’s CEO fully supports this program and has designated the Vice President of Employee Experience as Aya’s EEO officer. The EEO Officer is responsible for the administration of this policy. 

 

Accommodations For Qualified Individuals With Disabilities: In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Aya is also committed to complying fully with applicable disability discrimination laws and ensuring that equal opportunity in employment exists at Aya for qualified persons with disabilities, including disabled veterans. In furtherance of this commitment, Aya will reasonably accommodate qualified applicants and employees with disabilities as required by law Any qualified applicant who believes they may require an accommodation in order to apply for employment or to perform the essential functions of a job should contact Aya’s EEO Officer at EEO@ayahealthcare.com or 1-866-687-7390. 

 

The undersigned have read this job description and agree that it defines the position as it currently exists.  The undersigned also understand that the above is intended to describe the general content of and requirements for this job.  It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.